FAQ

There is nothing out like there like the GoateeSaver. Being the first to bring men a quality shaving tool that they can depend on is something in which we take great pride. At the same time, we understand that using a one-of-a-kind product like the GoateeSaver may require a little practice. We expect you may have some questions. To assist our new customers, we have listed common questions that we encounter. If you have a question that is not listed below, please send us an e-mail from our contact us page and we will get right back with you.  

How can I get a GoateeSaver Manual?

Please click here to see our User Manual.

Do I need a special razor to use the GoateeSaver?

No, you can use the same razor that you would normally use to shave your face. Obviously you will want to use a good quality razor for the best results. Just apply shaving cream to your face, insert the GoateeSaver mouthpiece into your mouth, and shave.

What is the GoateeSaver made of?

The GoateeSaver is primarily made of a durable plastic for long lasting usage. It has chrome plated turnbuckles with screws to hold them securely in place.

Can I adjust the GoateeSaver to match my goatee?

Yes, this can be easily accomplished. In just a few seconds, the top, middle, and bottom of the GoateeSaver can be adjusted to the shape that makes a perfect goatee for you.

How long does it take to shave with a GoateeSaver?

That depends on the individual, but your goatee grooming time will definitely shorten. You will save time as you will be able to shave more confidently knowing that your goatee is safe and will have the exact shape you desire.

Do I have to trim my goatee to use the GoateeSaver?

You do not have to trim at all. If you do trim, however, trim your goatee to the preferred length first and then use the GoateeSaver.

Why do I have hair sticking out of the side of the GoateeSaver?

There is a 1/8 inch gap between the end of the razor blade holder and where the actual blade begins. This is not a problem because this event will occur on both sides of the face, thus still keeping the goatee even on both sides.

If this is my first time to use the GoateeSaver, do I need to trim my goatee?

If this is your first time to use the GoateeSaver, then it is best to use a goatee trimmer to trim your goatee as short as possible. This will allow for an easier shave the first time you use the GoateeSaver to get your goatee even. After your first time, you do not need to trim your goatee unless you desire to wear your goatee shorter.

Can I use shaving cream with the GoateeSaver?

Yes, the GoateeSaver is designed to be used with shaving cream and water.

How do I adjust the GoateeSaver guides?

You will notice an arrow on the middle guide that shows the direction the nuts should be turned.

How do I adjust the GoateeSaver mouthpiece?

The GoateeSaver mouthpiece is adjusted by laying the mouthpiece against the back of the GoateeSaver and then pushing the mouthpiece either up or down depending on your desired results. The most common position on the mouthpiece is in the lowest position towards the bottom of the product.

How do I clean the GoateeSaver?

The GoateeSaver is made of durable plastic and can be cleaned with hot water.

Can I order the GoateeSaver by mail?

Yes, you can order the GoateeSaver by mail. Please use the shipping and handling estimator to figure your total cost and then send your check or money order made out to The GoateeSaver Company, LLC. Please mail to: The GoateeSaver Company, LLC., 1818 N. Taylor, Suite B, PMB 125, Little Rock AR 72207

Where is the GoateeSaver made?

The GoateeSaver is made in China. It has been tested by Consumer Testing Laboratories, Inc. and has been given the very high rating of "Good".

How long do international shipments take to arrive?

We process all orders either the day the order was placed or the next business day (Monday-Saturday). There are three main shipping options for international orders. "First Class Mail International" is the least expensive and the most common. Please allow 4-6 weeks for delivery. "Priority Mail International" is the second fastest and takes around 6-10 business days to arrive. The third option is "Express Mail International" and is the most expensive and takes 1-3 business days. None of the delivery times above are guaranteed, but are a guideline given by the USPS for what to expect.

Where is my international order?

"First Class Mail International" orders can take 4-6 weeks for delivery, but after week 5, there are two places that need to be checked for your package. These suggestions are based on actual experiences of other customers with delayed international packages. The first place to check is your local post office. Many times this is where the package will be held for pickup. The second place to check is your local customs office. Sometimes the customs office may have a question about your package or there may be a customs fee due. Please know that most packages do not have any issues, but if you still have not been able to locate your package after making contact with these two places, please e-mail service@goateesaver.com and we will discuss the next steps to be taken to help find your order.

My international tracking number says my package is still in the U.S. Is my package lost?

When an international package is shipped using the United States Postal Service (USPS), there is a custom's claim number that will be e-mailed to the customer. This number can be used to track your order until it leaves the U.S. Once it leaves the U.S., the package will pass through several different countries which may not have the same tracking system as the USPS, and will therefore show only the last US state where the package was scanned. We have chosen to use the USPS as our shipping carrier because they are reliable and their costs are very reasonable. Please see "Where is my international order" in the FAQ section for more details if a package is lost.

What is your return policy?

If you purchased any GoateeSaver branded product and are not satisfied, please contact us for a refund.  We will refund 100% of the purchase price of all GoateeSaver branded products.  This does not include any shipping fees.  Return shipping charges are paid by buyer.

Refunds are processed back to the credit card or PayPal account that was originally used for purchase.  

The buyer should contact us within 14 days after receiving the product if they want to make a return. Please send an email to RETURNS.

Please note that this return policy only applies to GoateeSaver branded products (GoateeSaver, GoateeSaver t-shirts, and pens).

All sales on HeadBlade, Gillette, and other non-GoateeSaver products are final.