Warranty Procedure: Please first contact our tech support team by submitting us an email question on our CONTACT US page. We will make every effort to quickly resolve your issue to your complete satisfaction. The GoateeSaver carries a 1-year warranty against defects due to manufacturing or failure. This warranty does not include defects that result from use of the product which the manufacture had not designed or intended the product to be used. For returns, customer assumes all costs in shipping to us and we assume all costs in shipping product back to the customer. All replacement/repaired products are shipped USPS First Class Mail unless a rush is requested.